The lack of an item may depend on: Shipping in two packages: check the delivery note to see if your order was shipped in multiple packages. Lack of availability: in this case, you will be contacted to receive a refund or to arrange shipping of the product as soon as it is available. Logistics error: If you received a different product than the one you ordered, contact us to let us know the problem. We will send you the correct product or refund the amount.